I just gave up on a chat with their customer service lasting nearly 2 hours yet featuring only 4 texts from them in that time, asking for information they have repeatedly been given.Ī second 2 hours goes by with no response from Verizon, and I give up.Īll speed tests are conducted at my home located on a major thoroughfare 2 blocks from the heart of down town. One evening I had a file to download which should have taken 1 minute. Six network failures in a row, and 4 hours later, the download is a total failure. In 4 hours Verizon has not even answered their own chat help line. The next day I use McDonalds WiFi and download that file in 45 seconds. VERIZON IN HOME AGENT SCRIPT ERROR DOWNLOAD I have filed multiple complaints with the Better Business Bureau against Verizon. Question: I also renewed for a mandatory 2 yr contract and still waiting for my $400 visa card. $79.99 is costing me $141 with 1 basic box, 1 settop box without dvr.
Verizon in home agent tv#
While the tv pic is amazing, i cannot use the email accounts due to spam 200 messages daily. on demand is deceitful as it does not cover all shows/episodes on channel listing. discover: alaskan bush people, fox: dr ozĬall center, phillipines & costa rica are very nice people. they just aren't tech support professionals and can never solve any issues. Worst is getting usps mail weekly with offers for faster speeds, more equipment and visa cards that i never got upon renewal. different lines from different sales folk when you call! you dropped weather channel, outdoor channel but offer shopping and spanish stuff our family has no interest in. Options: rcn - dropped off after 11pm when retail plaza does they nightly accounting cycles. I request a price adjustment or my $400 visa, free dvr for a year, free hbo/cin for a year.Verizon's innovative In-Home Agent now has a new feature - how-to videos on demand - making it even easier for customers to resolve setup and service questions without having to call a service representative for help.
Verizon in home agent how to#
"Service manuals and help lines are great," said Gary Butler, vice president of operations for Verizon, "but when customers are actually saying 'show me,' it's a lot better to actually show them how to do things rather than talk them through procedures involving their services or equipment. VERIZON IN HOME AGENT SCRIPT ERROR HOW TO "That's why we built this library of short videos right into the 'help' tool in our on-screen TV menu," he said.
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